CallAI is a perfect tool for any call center to give them the edge in customer service
AI driven auto QA scorecards at agent, supervisor and group levels
Call Research based on agent, customer, intents and keywords
All KPI metrics such as AHT and NPS aggregated to one dashboard to ease tracking over time
Sentiment analysis with global trends and drill down
Security with PCI Redaction & Data Encryption
Guaranteed handling of business specific terms and lingo
Track how Call Drivers change over time
Custom Charts such as competitor analysis
