VIVI Your always-on AI agent talks, listens,chats, messages.
AI-Powered Customer Operations for Every Conversation.
Customer signals
Voice
WhatsApp
Web Chat
SMS
Email
API
Processing live
VIVI
Omnichannel AI Agent
LISTENUNDERSTANDACTFOLLOW UP
Business operations
Intelligence becomes coordinated action across the entire customer journey.
AI Voice
Conversations
Conversations
Cloud
Dialer
Dialer
Lead
Management
Management
Scheduling
Workflow
Automation
Automation
Call &Conversation
Analytics
Analytics
Automate customer service, sales, engagement and support across voice, chat and messaging with VIVI.
Understands Context
Sees the full picture, not just the query
Thinks Intelligently
Analyzes, reasons and recommends the best action.
Acts effectively
Takes action seamlessly to resolve and deliver results.
BFSI
Healthcare
Call Center
Travel
Retail
Hospitality
Automate customer interactions, capture every opportunity, and deliver intelligent experiences at scale – without increasing headcount.
One AI Platform
Your entire customer journey.
VIVI
AI Customer Agent
Acquire
- Lead capture
- Qualification
- Conversion
Serve
- Support
- Resolution
- Booking
Retain
- Follow-up
- Re-engagement
- Surveys
Voice
Chat
WhatsApp
SMS
Email
API
Integrations
Plugs into your existing stack
No rip-and-replace. VIVI connects to the tools your team already uses.
Salesforce
HubSpot
Zoho CRM
SAP
MS Dynamics
WhatsApp Business
Twilio
REST API
Webhooks
Custom PBX / SIP
Industries
Solutions built for your industry
Financial Services
Automate customer engagement while keeping conversations secure.
• Customer service
• Loan & credit enquiries
• Collections
• Lead qualification
• Transaction assistance
• Voice authentication
Hospitality
Turn every guest interaction into a better experience.
• Reservations
• Booking assistance
• Guest support
• Concierge
• Lead management
• Post-stay engagement
Healthcare
Make patient communication available 24/7.
• Appointment booking
• Patient enquiries
• Appointment reminders
• Follow-ups
• FAQs
• Care coordination
Retail & Ecommerce
Convert more shoppers and automate support.
• Product discovery
• Order support
• Cart recovery
• Delivery updates
• Customer service
• Re-engagement
Contact Centers
Automate routine interactions and augment your agents.
• AI voice agents
• Intelligent routing
• Agent assistance
• QA automation
• Conversation analytics
• Compliance monitoring
Travel
Turn every guest interaction into a better experience.
• Booking assistance
• 24/7 Customer Support
• Itinerary Management
• Concierge
• Travel Surveys
• Post-Travel Engagement
Usecase
What can VIVI do for your business?
AI Customer Support
Answer questions and resolve routine requests 24/7.
Lead Qualification
Engage leads immediately, qualify them and route high-value opportunities.
Appointment Booking
Schedule, reschedule and confirm appointments automatically.
Outbound Campaigns
Run personalized campaigns at scale.
Collections
Automate reminders, conversations and payment-related workflows.
Customer Follow-up
Never lose a lead because someone forgot to call back.
Surveys & Feedback
Collect structured feedback through natural conversations.
AI Receptionist
Answer calls, provide information and route customers intelligently.
The Intelligence Behind VIVI
One Platform. Powered by GoVivace Voice Intelligence.
GoVivace is a full-stack speech AI and conversational intelligence ecosystem.
At the center, VIVI — the AI Agent — orchestrates it all, automating customer interactions across voice, chat and messaging.
Together, they power the entire lifecycle:
Listen → Understand → Authenticate → Respond → Analyze → Improve
Input channels
- Phone Calls
- Mobile / APP
- Webchat
- Devices/IOT
LISTENER
Speech-to-Text (STT)
• High accuracy speech recognition
• Multi-language & accent support
• Real-time transcription
ELOQUI
Text-to-Speech (TTS)
• Natural, human-like voice
• Multi-lingual & voice variants
• Real-time, low latency
AUTHENTI
Voice Biometrics
• Speaker Identification
• Voice Authentication
• Anti-spoofing & Liveness
CallAI
Call & Conversation Analytics
• 100+ Conversation Insights
• Sentiment & Intent Analysis
• Performance & Compliance
Actionable Insights
- Real-time Dashboards
- Alerts & Notifications
- Reports & Exports
- CRM / Workflow Integration
- Audit Logs
Turn conversations into business outcomes
24/7 Availability
Every customer gets an answer
Faster Response
Respond in seconds
More conversations
Engage every opportunity
Low Cost
Automate routine work
FAQ —
Frequently Asked Questions
An AI voice bot for business is an automated phone agent that uses natural language processing to handle customer calls without human agents. GoVivace's VIVI is an AI voice bot that answers queries, routes calls, books appointments, and runs outbound campaigns — 24/7.
Call analytics software like CallAI automatically transcribes call recordings, analyzes tone and sentiment, detects compliance violations, and scores agent performance using AI — with no manual review required.
AI improves call center support three ways: (1) voice bots handle routine inquiries automatically; (2) smart routing connects customers to the right agent faster; (3) speech analytics identifies coaching gaps across 100% of calls — not just sampled ones.
The best AI call center tools combine a conversational AI platform (for handling interactions) with a speech analytics platform (for monitoring quality). GoVivace offers both: VIVI automates customer interactions, while CallAI analyzes every call for performance, sentiment, and compliance.
Deploy a conversational AI platform like VIVI that connects to your phone system and CRM. VIVI requires zero coding — configure call flows, define intents, connect integrations, and go live in days. It then handles calls, chats, and messages automatically.
Yes. GoVivace integrates with Salesforce, HubSpot, Zoho, SAP, Microsoft Dynamics, and custom platforms via open API. All call data, transcripts, sentiment scores, and bot interaction logs sync automatically in real time.
Testimonials
Results our customers talk about
Explore VIVI with AI
Ask leading AI platforms about VIVI and its enterprise voice AI capabilities.
Ready to Automate Your CX with AI?
Over 500 businesses use GoVivace to handle millions of customer interactions every month. See how VIVI and CallAI can transform your contact center in a free 30-minute demo.