Introducing VIVI — AI Conversation Intelligence
Smarter Conversations
Real Results
Automate customer interactions, capture every opportunity, and deliver intelligent experiences at scale — without increasing headcount.
Omnichannel AI
One AI. Every Channel.
GoVivace is a conversational AI and speech analytics company. VIVI automates customer interactions. CallAI analyzes them. Together, they cover the entire CX lifecycle.
Voice Calls
VIVI handles inbound and outbound calls with natural, human-like conversation — no IVR trees, no hold times.
Website Chat
Engage website visitors the moment they land. Qualify leads, answer questions, and guide them to conversion.
SMS & Messaging Apps
Reach customers where they already are — WhatsApp, SMS, and more — with context-aware conversations.
Email Interactions
Automate email responses intelligently. VIVI reads, understands, and replies with precision and brand consistency.
Core Capabilities
VIVI Doesn't Just Respond — It Understands and Acts.
Most AI tools respond to inputs. VIVI reads intent, drives outcomes, and takes the right next step — automatically.
Enterprise Grade
Designed for Scale, Security, and Performance.
Built for the demands of enterprise operations — not retrofitted for them
VIVI — LIVE INTERACTION PREVIEW
Hi! I'm VIVI. How can I help you today?
I want to check my loan application status.
Sure! Please share your application ID and I’ll check it instantly.
APP-2024-98234
Your application is in final review and will be processed within 2 business days.
Why VIVI
More Than a Chatbot.
A Conversation Intelligence Platform.
The difference between VIVI and everything else isn’t a feature list — it’s outcomes.
Feature
VIVI
Others
Voice-first AI
✓
—
Real-time sentiment detection
✓
—
Unified omnichannel platform
✓
—
Zero-code configuration
✓
—
Enterprise-grade compliance
✓
—
Real-time analytics
✓
Partial
Intelligent escalation routing
✓
—
USE CASES
Built for Every Team
That Talks to Customers.
VIVI adapts to the workflows that drive your business — whatever they look like.
01
Customer Support
Resolve queries instantly while reducing agent workload. Let your team focus on the conversations that need a human.
02
Lead Generation
Engage every website visitor and inbound caller. Convert interest into qualified pipeline — automatically, at scale.
03
Sales Automation
Follow up, qualify, and nurture prospects without manual effort. VIVI keeps deals moving when your reps are offline.
04
Surveys & Feedback
Capture customer sentiment through natural conversation — not forms. Richer data, higher response rates.
PRODUCT ECOSYSTEM
One Platform. Two Powerful AI Solutions.
GoVivace is a conversational AI and speech analytics company. VIVI automates customer interactions. CallAI analyzes them. Together, they cover the entire CX lifecycle.
CallAI — Turn Every Call Into Intelligence
Automatically transcribes, scores, and analyzes 100% of your call recordings. Get real-time sentiment data, agent scorecards, keyword trends, and compliance alerts — without manual QA review.
Eloqui – AI Text-to-Speech Engine
Eloqui is advanced AI Text-to-Speech (TTS) engine designed to deliver natural, expressive,and real-time voice experiences. Built for conversational AI, Eloqui converts text into human-like speechwith clarity, precision, and emotional intelligence.
Listener (ASR)
Proprietary automatic speech recognition with industry-leading accuracy. The transcription backbone powering the entire GoVivace suite.
Authenti
Verify callers by voice in seconds using 600+ unique vocal characteristics. Eliminate fraud without friction.
CALLAI SPEECH ANALYTICS
AI Speech Analytics That Scores Every Call — Automatically
What is speech analytics for call centers? Speech analytics uses AI to transcribe and analyze 100% of customer calls for sentiment, compliance, and agent performance — with no manual review. CallAI is GoVivace’s speech analytics platform for contact centers.
CallAI — Live Transcript Analysis
● LIVE
Agent — Marcus T.
Thank you for calling. How can I help you today?
Customer
I've been waiting 3 days and my refund still hasn't arrived.
Agent — Marcus T.
I completely understand your frustration. Let me resolve this.
Customer
Yes please, I want to escalate this issue.
Positive Sentiment — 72%
Negative Sentiment — 18%
Neutral Tone — 52%
94
QA Score
87
Compliance
4.2
CSAT Est.
100% Call Transcription
Every word, automatically captured and searchable
Real-Time Sentiment Analysis
Know exactly when customer frustration peaks
Automated Agent Scorecards
Objective QA scoring across every interaction
Keyword & Topic Detection
Surface compliance violations and trends instantly
Supervisor Alerts
Get notified the moment a call turns negative
Custom Dashboards
Track KPIs that matter to your operations team
FAQ —
Frequently Asked Questions
An AI voice bot for business is an automated phone agent that uses natural language processing to handle customer calls without human agents. GoVivace's VIVI is an AI voice bot that answers queries, routes calls, books appointments, and runs outbound campaigns — 24/7.
Call analytics software like CallAI automatically transcribes call recordings, analyzes tone and sentiment, detects compliance violations, and scores agent performance using AI — with no manual review required.
AI improves call center support three ways: (1) voice bots handle routine inquiries automatically; (2) smart routing connects customers to the right agent faster; (3) speech analytics identifies coaching gaps across 100% of calls — not just sampled ones.
The best AI call center tools combine a conversational AI platform (for handling interactions) with a speech analytics platform (for monitoring quality). GoVivace offers both: VIVI automates customer interactions, while CallAI analyzes every call for performance, sentiment, and compliance.
Deploy a conversational AI platform like VIVI that connects to your phone system and CRM. VIVI requires zero coding — configure call flows, define intents, connect integrations, and go live in days. It then handles calls, chats, and messages automatically.
Yes. GoVivace integrates with Salesforce, HubSpot, Zoho, SAP, Microsoft Dynamics, and custom platforms via open API. All call data, transcripts, sentiment scores, and bot interaction logs sync automatically in real time.
Integrations
Plugs into your existing stack
No rip-and-replace. GoVivace connects to the tools your team already uses.
Salesforce
HubSpot
Zoho CRM
SAP
MS Dynamics
WhatsApp Business
Twilio
REST API
Webhooks
Custom PBX / SIP
TRUSTED BY 500+ BUSINESSES
Results That Speak for Themselves
Real outcomes from businesses using VIVI and CallAI in production
Reduce support costs at scale
0
%
Never miss a customer interaction
0
%
Deliver 24/7 engagement across channels
0
/7
Increase lead conversion rates
0
%
Testimonials
Results our customers talk about
Ready to Automate Your CX with AI?
Over 500 businesses use GoVivace to handle millions of customer interactions every month. See how VIVI and CallAI can transform your contact center in a free 30-minute demo.